{"id":10212,"date":"2026-06-24T18:22:30","date_gmt":"2026-06-24T15:22:30","guid":{"rendered":"https:\/\/sar-your-travel-guide.ch\/?page_id=10212"},"modified":"2026-06-24T21:42:13","modified_gmt":"2026-06-24T18:42:13","slug":"politique-de-remboursement-en-cas-dannulation","status":"publish","type":"page","link":"https:\/\/sar-your-travel-guide.ch\/fr\/politique-de-remboursement-en-cas-dannulation\/","title":{"rendered":"Politique d'annulation et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10212\" class=\"elementor elementor-10212\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27a2bdbe e-flex e-con-boxed e-con e-parent\" data-id=\"27a2bdbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76052d1 e-con-full e-flex e-con e-child\" data-id=\"76052d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aa2064 elementor-widget elementor-widget-text-editor\" data-id=\"9aa2064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><\/h2>\n<h2 class=\"wp-block-heading\">Politique d'annulation et de remboursement<\/h2>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique explique les modalit\u00e9s de traitement des demandes d'annulation, de remboursement et de modification pour les r\u00e9servations effectu\u00e9es via S.A.R. Your Travel Guide.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Avant de r\u00e9server<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Veuillez v\u00e9rifier les d\u00e9tails du circuit, de l'h\u00f4tel, de la chambre, des dates, du prix, des services inclus, des services non inclus et des conditions de paiement avant de finaliser votre r\u00e9servation. Certains services sont fournis par des prestataires tiers, tels que des h\u00f4tels, des transporteurs, des organisateurs d'activit\u00e9s, des prestataires de paiement et des compagnies a\u00e9riennes.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Annulation par le client<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Les demandes d'annulation doivent \u00eatre adress\u00e9es par \u00e9crit \u00e0 <a href=\"mailto:info@sar-your-travel-guide.ch\">info@sar-your-travel-guide.ch<\/a>. Le montant remboursable d\u00e9pend du type de r\u00e9servation, des conditions du prestataire, du d\u00e9lai restant avant le d\u00e9part et des frais non remboursables d\u00e9j\u00e0 engag\u00e9s pour la r\u00e9servation.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Les vols, les offres sp\u00e9ciales, les forfaits \u00e0 dates fixes, les tarifs h\u00f4teliers propos\u00e9s par des tiers, les r\u00e9servations d'activit\u00e9s et les frais de traitement des paiements peuvent \u00eatre partiellement ou totalement non remboursables une fois confirm\u00e9s.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Modifications apport\u00e9es \u00e0 une r\u00e9servation<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Nous nous efforcerons de r\u00e9pondre aux demandes de modification raisonnables, mais celles-ci sont soumises \u00e0 disponibilit\u00e9, \u00e0 l'accord du fournisseur et \u00e0 la prise en charge de toute diff\u00e9rence de prix ou de tout co\u00fbt administratif suppl\u00e9mentaire.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Annulation par S.A.R. Your Travel Guide ou par un prestataire<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Si un service confirm\u00e9 ne peut \u00eatre fourni, nous proposerons, dans la mesure du possible, une alternative appropri\u00e9e. Si aucune alternative appropri\u00e9e n'est disponible, le montant remboursable sera trait\u00e9 conform\u00e9ment aux conditions de la r\u00e9servation confirm\u00e9e et \u00e0 la l\u00e9gislation en vigueur.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Traitement des remboursements<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Les remboursements approuv\u00e9s sont g\u00e9n\u00e9ralement vers\u00e9s via le mode de paiement initial. Le d\u00e9lai de traitement d\u00e9pend du prestataire de paiement, de la banque, de l'\u00e9metteur de la carte ou du fournisseur tiers concern\u00e9.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Absence sans pr\u00e9avis<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Si un client ne se pr\u00e9sente pas \u00e0 un rendez-vous r\u00e9serv\u00e9 sans avoir pr\u00e9alablement annul\u00e9 par \u00e9crit, la r\u00e9servation pourra \u00eatre consid\u00e9r\u00e9e comme un \u00ab no-show \u00bb et ne sera pas remboursable.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">Pour toute demande d'annulation, de remboursement ou de modification, veuillez contacter <a href=\"mailto:info@sar-your-travel-guide.ch\">info@sar-your-travel-guide.ch<\/a> et indiquez votre num\u00e9ro de r\u00e9servation, votre nom complet, la date de votre voyage ainsi que le motif de votre demande.<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n<h2 class=\"wp-block-heading\"><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund Policy This policy explains how cancellation, refund, and change requests are handled for bookings made through S.A.R. Your Travel Guide. Before Booking Please review the tour, hotel, room, date, price, included services, excluded services, and payment conditions before completing your booking. Some services are provided by third-party suppliers such as hotels, transport [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10212","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation and Refund Policy - S.A.R Your Travel Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sar-your-travel-guide.ch\/fr\/politique-de-remboursement-en-cas-dannulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation and Refund Policy - S.A.R Your Travel Guide\" \/>\n<meta property=\"og:description\" content=\"Cancellation and Refund Policy This policy explains how cancellation, refund, and change requests are handled for bookings made through S.A.R. 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